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Every day we get emails and letters which truly inspire us and make us smile. We love hearing from you, and the things you say help to shape the things we do here at Vision3k, so here's a big thank you for letting us know what you think... and please, please keep the feedback coming.

Below are a selection of the letters, emails and photographs we have received from our customers:

"Today I received my polarised filters for my Adidas A393 Terrex Fast sunglasses. V3K were the least expensive and coupled with glowing testimonials, I had no choice but to purchase through them."

"I was constantly kept in contact with throughout the whole "waiting period", which really was only a few days. Also by Royal Mail, with their tracking service. Final text from Royal Mail came within five minutes prior to the Postie delivering."

"I would have no hesitation in the future, purchasing from V3K."

W. Duguid

"Recently purchased a pair of Serengeti Fasano sunglasses, great price, great product and fantastic service. Would not hesitate to use you again. Thanks !

D. Canham

"After damaging my almost new Adidas Tycane Pro first stop was local adidas store where I have bought them from but, to cut the story short, Vision3k has better service and delivery than my local store.

1. It was easy to match lenses that I needed
2. Lenses came in original adidas packaging with the booklet
3. Very fast delivery

"I would highly recommend Vision3k to anyone who need replacement lenses and I am sure new glasses/googles. Thanks for your great service."

M. Tatomirov

"I have now used Vision3K to purchase my Sunglasses for the third time and have not been disappointed, and on each time I have been given a fantastic Customer Service from the Vision3K team which has been second to none, with a magnificent effort and a willingness in getting a particular Oakley pair this latest time, and will not hesitate coming back for any future purchases. Thanks again Vision3K".

I. Milligan

"I've used Vision3K twice now and both times the service has been absolutely impeccable. Suzanne is a pleasure to deal with - prompt response time over email, super friendly service and a great range of products available at the best prices. Would not hesitate in recommending them and will most definitely be using them again."

S. Wisely

"Just wanted to let you know how impressed my husband and I are with your service. I ordered his glasses online on 28th January and they arrived this morning (30th).
"The site was easy to use and the price was the best we have seen, these facts plus your great delivery time means that we will always come to you first in the future."

K. Clamp

"I have received the sunglasses this morning (13-8.2013). What a fantastic service !!!
"The Glasses was ordered on Friday (9-8-2013) in the afternoon.
"Thank you very much!"

H. Behrenberg, Germany

"I want to commend you on your excellent service. I ordered some ski goggles on January 11. On January 15, Suzanne Djevat wrote to me to tell me the goggles were not in stock and would be delayed a week and asked if I wanted to order different ones. I replied that I wanted to wait for the goggles I had ordered. Suzanne said she would continue to look for the goggles I had ordered. Two days later, I was delighted and impressed to get an email from Vision 3K to say that my goggles had been shipped. The goggles arrived at my home in Quebec, Canada on January 22. Thank you for your excellent service, and particular thanks to Suzanne."

M. McLean

"I have now used Vision3k twice and both times I have found the level of service and quality of goods to be exceptional. Having recently returned after a long stint in Oz, I have been amazed at the lack of care and customer service shown in the UK. Vision3k have proved themselves to be the exception, they have been helpful, what they advertise is what they provide and the service is prompt and efficient. I would not hesitate in recommending them to anyone and I will be using them again in the future.

"Awesome job guys."

E. Herniman

"I ordered and received a pair of Oakley Splinter Polarized sunglasses. (of which I am very pleased ). I would like to emphasize my positive points on Vision3K:

1. Very fast and accurate pre-ordering support.
2. The payment is debited only after the package is dispatched.
3. The shipment was fast, with tracking number.
4. Prices are competitive, is an authorized distributor of Oakley, it is a safe transaction.

"Overall, I would certainly recommend buying from"

Y. Balter

"Order received today (within 24hrs of ordering). Particularly pleased given it was quite a 'hard-to-find request'. Many thanks for your knowledgeable & expedient service."

A. McWhinney

"I would like to say a big thank you to the staff at Vision3K for an excellent service. I ordered some Bolle Cobra glasses which unfortunately were out of stock at the time. However, due to prompt ordering of the glasses from their supplier my glasses arrived within 3 days. They were very well packaged, and arrived safe and sound by recorded delivery. I would very highly recommend Vision3K to anybody wishing to buy new sunglasses. A truely excellent service provided. Thank you everybody."

T. Busfield

"Thanks Vision3k for the very good service. Not only am I very happy with my Serengeti's but also with the excellent service, swift answers to my numerous questions, swift production and delivery combined with the low(est) price!

"I recommend you to everyone looking for a pair of glasses."

P. Vd Lugt

"Order completed - received in perfect condition this end having just signed and checked. Pleasure to deal with a company doing the online thing so well!

"Fair prices, great, usable web site and exemplary communication back-up. A five star rating from me. Will definately order again. Thank you."

J. Barrett

"I have received the sunglasses this morning. What fantastic service.

"I wasn't confident that I would get them before my husbands birthday as I had left it a little late, but you have 'turned up trumps' as they say, by sending them Special Delivery, at no extra cost. Companies like yours are a rare thing in this day and age.

"Thank you very much."

C. Woodford

"I would just like to thank you for an excellent service provided. The Oakleys were exactly what I was looking for at the best price I could find on the internet. I was also impressed with the sales person I spoke to about availability, she assured me the sunglasses were in stock and would be with me the following day, she was apologetic that she wouldn?t be able to send them out that day as I didn?t place my order till late in the afternoon. True to her word they arrived 24 hours after postage arriving via Special Delivery prior to 1pm.

"I will definitely recommend your company for the overall service provided."

E. Stitt

"I placed my order for new Smith I/O ski goggles on Sunday evening having checked out prices and availability on the Internet....great website and good deal...!

"A confirmation e mail was sent immediately and a despatch e mail arrived within 20 hours.....

"My fantastic new goggles arrived at my address in Cumbria by 9.30am on Tuesday (36 hours after placing the order).....excellent service.

"I am delighted with the goggles and Vision3K were great... All I need now is the snow to arrive in the alps so that I can try out my purchase in a couple of weeks time."

G. Bingley

"I just received the Nike sunglasses I had ordered (see order details below). The packaging was top-tier, the correct sunglasses came with all appropriate paperwork and the original case. Excellent service on your behalf, I'd definitely order from you in the future."

J. Vlachos

"This is really a terrific service, provided by a professional and swift operating team. The information on the site is very informative, the collection beautiful and extended. A++++ !!"

B. Jonker

"I am from Sydney Australia. I would like to thank you for the easy, hassle free purchase of my sunglasses. Arrived in perfect condition as I wanted. Would recommend this site to friends and will definitely make purchases again."

V. Vartanians

"I would like to thank you very much for the wonderful and swift service. We ordered the glasses for my son, who has his birthday coming up this Saturday, a few days ago. But we never expected that we would have received them before this day. But, to my wonderful surprise, the package arrived today!

Thank you very very much from The (very windy) Netherlands."

A. Kamphuis

"I picked up my goggles from the post office last night as I wasn't in for the delivery, and I have to say thank you for such a fantastic service. Delivery was speedy and the goggles themselves are amazing. I ordered them sunday evening and had I been in I would have had them by Tuesday. I shall not hesitate when people ask where is the best place to buy skiing goggles from."

M. Smith

"Hi there, I have just received my replacement glasses and had to let you know how happy I am with your service. I have contacted you on a number of occasions to help me find these particular glasses and you are always very helpful and professional, if more business' operated in the manner you guys do I don't think the country would be in such a financial mess!

"I wish you all the very best for the future and look forward to putting business your way again..."

C. Barton

"I must say I was a bit afraid when I ordered from you, since I've had previous bad experience with ordering from overseas and the fact that you don't work with PayPal did add some fear factor to it. I was impressed by your prices, your prompt and accurate handling of the order and your welcoming customer service.
"I would like to recommend this web-store to everyone abroad. Don't hesitate! Packages are sent via registered mail and you can always track them. Everything is neatly packed, and is as described.

"Tip: the prices you see include GB VAT. If you select your country, you will see different and cheaper prices!

"Thank you Vision3K! Will definitely buy from you again!"

B. Serebro

"Just received the package and am very pleased with the service. It took 10 days from ordering to my receiving it in Malaysia taking into account also the long holiday weekend here last week. Otherwise, it would be safe to estimate 7-8 days normally.

"Everything is as described and will be pleased to order my next pair from you soon. Thanks."

F. Kuan Chew

"Thank you for helping me so much. Yesterday I read customer's testimonial and I very agree with them about great customer service. Two thumbs up for you."

F. Sugiarto

"I am greatly impressed by the speed and efficiency which I have experienced. Having checked out the website I decided to order by phone. I was glad to see this option offered as well as buying online and also that there were a few different payment options. Ordering was quick and painless and my sunglasses arrived the next morning as promised.

"Great sunglasses. Great shopping experience. Definitely recommended."

H. Redshaw

"Could I trouble you to put the following on your testimonials page............

To put into context I deal with ECommerce based companies all day as part of my job. If only all of them were as professional and service orientated as Vision3K. The website is excellent and easy to navigate. In saying that there was a minor hitch on the payments page due to HSBC errors but a friendly voice called me the following morning, took my order there and then, despatched it that day and I received it by the following day at 10.00. There's a lot of Companies out there that could learn a thing or two about these guys.

"Only wish I could order more stuff from them"

M. James

"Excellent site, outstasnding price, prompt delivery and cracking products. By far one of the best customer service experiences I've had online or anywhere else. Very impressed at the packaging, ensured no damage to the sungalsses during delivery.

"Thankyou, will use you again and spread the good name far and wide."

A. Hillery

"Hi just wanted to say that I think your customer service is outstanding once again, I ordered these glasses for my friends birthday present and tried to get hold of some through Selfridges on Oxford street but they let me down so I really appreciated the email to keep me informed on the status of my order."

L. Wilson

"My sunglasses just arived, neatly packed, everithing is OK. I must say Vision3k is by far the best on-line shop I dealt with. Keep on the good work!"

R. Mezes

"I want to say that I have been so grateful to you for your friendliness, competence and willingness to 'go the second mile' with successive requests for ski eyewear over the past few years. I have been trying to persuade my husband to use your services too!"

E. Jones

"I would just like to commend the great service I received, placing the order was easy and the accuracy and feedback on the delivery was outstandinge and did exactly as it says on the tin. My Serengeti glasses are fantastic, I just only hope they last longer than my Oakleys! I wish you continued success and you are definately on my list for coming back."

M. Robinson

"I have today received the sunglasses as promised, that I ordered yesterday your service is absolutely fantastic and by far the best I have ever received via a web site purchase.

"Thanks once again to everyone at Vision 3k"

P. Kearsley

"A big thankyou to the young lady, who was extremely helpful in assisting me over the phone, to find an alternate pair when one of my ordered items was out of stock. Her communication skills and patience led to my parcel being promptly dispatched, which inturn, met my deadline here in in Australia, to have them for my cycle race.

"Many thanks"

A. Jones

"First of all I'd like to inform you that the package has been delivered in a flawless condition, thanks for that.

"Second I'd like to say that I enjoyed doing business with your company. I don't know if your company sends a lot of packages to foreign country's but due to the fact this was my first overseas purchase I didn't know what to expect. It turned out that the three to five business days where correct and there was no other difference with a package I would have ordered in The Netherlands.

"All with all I'm very pleased about how things worked out and I'm looking forward to ordering something else in the future."

R. Wensveen

"Thankyou ever so much for the geting me this order, it's just arrived, - excellent, and to top it off the sun's actually shining so the glasses are going to get a good run out this afternoon! Many thanks for your help, and website, I will be using you again, and recommending you to my friends and colleagues. Many thanks, an excellent service, and a well pleased customer! 10/10!"

S. Hanna

"What an excellent service, I only ordered the glasses on Sunday evening - I am extremely impressed and they are perfect so a happy customer!

"Many thanks"

Dr H. Kemp

"I would like to confirm that today my order arrived safely in Hong Kong. I am very pleased with the goods ordered which are exactly as shown on your website.

"I would like to compliment you on the speedy and efficient service offered by your company! The order was only placed on Monday afternoon and having arrived in Hong Kong this morning (still the middle of the night in the UK) took less than 5 days from order to delivery! Also having problems with including an overseas delivery address on the online form, I called to speak to your Customer Services dept and the lady I spoke to was very helpful.

"Thank you again, I would have no hesitation in using your company again and will no doubt be ordering from you again in the future."

K. Collett

"Thank you so very much for the help you gave to me yesterday, getting the swim goggles out for my son Nathan.

"They were delivered at 8.50am this morning and fit perfectly, we are off to the pool shortly to give them their first session.

"All the very best to you, Kind Regards"

L. Brightman

"Many Many Many Many thanks again for this order, the glasses are top notch and i have nothing but shear wonderment at the level of service offered by you for this order.

"It is refreshing to see these days that good old customer service has not left the building,unlike many other industries, I shall be singing the praises of Vision3k to all that i hear asking about glasses and shall HIGHLY recommend to everyone.

"Thanks again for the speedy service and i look forward to wearing these in over the bank holiday period."

R. Brooker

"I just wanted to say a huge thankyou to all the team at Vision3k for speedily fulfilling my order. I bought a pair of goggles and Rx lens adapters, recieved them this morning and they are brilliant! For 2 whole seasons now I have been snowboarding without any corrective lenses and having to follow my friends for the first month as I couldn't read any signs as to which runs took me where. Now I can see perfectly! It's just a shame I have to wait 3 months before I can use them properly!

"Many thanks again"

L. Ford

"Having placed an order on line it was with some trepidation that I picked up the phone to call your customer service number the day after to enquire about the possibility of amending the delivery address. I needn't have worried! The phone was answered literally within a couple of rings and, I might add, by a real person! This real person didn't sound like I was 327th idiot they'd already spoken to that morning, rather I discovered a cheerful & friendly willingness to help me out. I was promised a call back with some information not immediately to hand. Within 10 minutes my mobile was flashing at me to let me know I'd missed the call & had a voicemail message waiting for me.

"I never doubted your promise to ensure the Scott ski goggles I'd ordered for my brother for Christmas would reach my mum's house on time, but I was delighted with the 2 unexpected courtesy calls I received letting me know the latest 'status up-date' on their progress.

"I would certainly not hesitate from either using you again myself, or recommending you to someone else. In fact, I look forward to the day when I am able to recommend you!

"Thank you so much for restoring my faith in a company's ability to deliver excellent customer service, and for exceeding my expectations on so many levels. Strong work V3K!"

L. Sanderson

"The order has been delivered to my complete satisfaction.

"I can only say that if only all internet based suppliers offered the same personal, friendly, efficient service that you do the world would be a better place!!

"Superb service, thank you........"

T. Manton

"I would like to thank all concerned for the magnificent efforts that were made to ensure that my order was delivered by Christmas, the glasses arrived on 23 December. I wish you a merry Christmas because you have made mine and that you achieve the rewards in 2009 that your service deserves.

"Kind regards"

C. Webb

"Just to say that my sunglasses arrived today and they're just what the description said and what I wanted. It is one of best Internet shopping experiences I have had and your staff were more than helpful when I rang. Will definitely use you again and will recommend you.

"Thank you once again."

E. Whittaker

"Just wanted to say a very big thankyou to V3K for such an efficient and superb service regarding the purchase of my Sunglasses.

"Your company and indeed your telephone people who ring to confirm delivery are a credit to internet shopping and show a perfect example of how business over the internet should be done. Many many thanks and the glasses are also fantastic."

R. Donnelly

"I have received my order of Serengeti sunglasses in the post today, all in good order as expected. I have never experienced customer service quite to your standards - it was exceptional! To all on the team, thank you very much! I had heard that your customer service was excellent - and I haven't been disappointed. I will be passing your details onto the rest of my course (airline pilot training at Oxford aviation) - so you might get some more orders from them!"

J. Loveridge

"A big big thank you to Vision3K for my Tag Heuer 27° Sunglasses. The service I received at your office and afterwards was second to none, being constantly kept up to date with the status of my order and its dispatch made me feel like a very special customer which is something you do not often get nowadays. In my case I would like to state that you are a great ambassador for the Tag Heuer range. WELL DONE."

I. Milligan

"Thank you for your kind help and excellent service, I will have no hesitation in coming back."

B. Coll

"The order arrived in good time and in great condition! Thanks! Also must say your service is excellent - emails, order tracking, even the way the item was wrapped. Will shop again!"

W. Lee

I received my glasses at 9am this morning, I would just like to thankyou for the exceptional service, I am really pleased with the glasses and the service you provided, without hesitation I will say it is the best service I have ever received when buying online and will recommend you to all my friends and family, thankyou again."

P. Leigh

"Thanks for a fantastic service. Especially thought the courtesy call assuring the Goggles were in stock and would be dispatched that day was excellent and very unlike most "on-line" companies. Will definately be using your company again and recommending to all."

D. Candlin

"I've received the glasses, they're perfect.

Thank you very much for you help, It's not often that you get great customer service. And the service I received from you and your team has been exceptional.

As you know, I work in a customer service industry and train advisors to get the job done right first time. And that's exactly what I received.

I will very happy to recommend your company to colleagues here at Vodafone as the service and speed that my purchase was dealt with was exceptional.

Many thanks for all your help."

S. Bailey

"Hi, just letting you know my adidas burna goggles arrived yesterday and I'm over the moon with them!! Thank you so much for all your help and going out your way to ensure I got them in time for my holiday, hopefully they'll make me board better! Don't worry, the long wait was well worth it and it hasn't put me off using you or recommending vision3k to friends!"

"Thanks again for your help and have a good christmas!"

J. Mulligan

"I would like to express my sincere and strong thanks for such a quick and efficient service. Your customer care and service was excellent and I felt confident about buying sunglasses from Vision3k."

T. Matos

"Many thanks for your fab customer service, I was most impressed with the correspondence I received updating me about my order. I have my sunnies now, they're great, so thank you to you all!"

S. Hall

"Many thanks another swift order, and a super service provided by you."

A. Austin

"I am writing to thank you for the excellent service on this purchase.

After contacting two supposedly reputable companies who assured me that they could supply these sunglasses I was messed around for over 6 weeks.

I contacted you and was assured that I would receive them in next day delivery and after ordering them on Wednesday night, I am now in receipt of them - very well done. I will recommend your company to everybody."

G. McGrady

"Can I just take this opportunity to say how impressed I have been with the efficiency of your company and staff. The staff member who dealt with my request was fantastic she was also so enthusiastic about the job she was doing which is so rare to find. I will definitely be shopping with you again. Thank you very much!"

C. Shutt

"Many thanks for the prompt delivery, less than a 20hr turnaround!"

A. Leverson

"Great service and quick delivery-the sunnies are cool too! Thanks very much!"

M. Thomas

"Thank you for the excellent service provided. You went to extraordinary lengths to find my side shields which are obsolete or very close too it. I will remember this when my prescription is due and will return to buy new sunglasses."

P. Wood

"Thank you so much for responding so quickly to my enquiry, advising on the correct choice of lens and ensuring that I receive it before I go away on holiday.

It is certainly my intention to recommend Vision3k to my biking friends as a reliable and helpful source for glasses and lenses."

H. Dixon

"Thank you very much - I appreciate your quick response!! I can't remember the last time I received such efficient and helpful customer service from any company."

J. Glassbrook

"Thank you so much for the excellent service as usual."

J. Burvill

"I have received my sunglasses today, thanks a lot. It is an extremely quick service and the glasses are just as advertised."

N. Hitchens

"Thank you very much for your excellent service in turning around my order so quickly and then taking the trouble to contact me personally to resolve my difficulty in fitting the optical insert.

I would have no hesitation in recommending you to others."

A. Tyrtania

"Thanks for the extremely quick delivery of my ski goggles. This is customer service of the highest degree."

C. Spark

"BIG Thanks for the service - very prompt and efficient ...
Second time I've used you guys"

M. Cole

"I really appreciated all the help you gave me with this order. This was my first 'overseas purchase' by Internet. It went well and hopefully I will be able to 'shop on line' in England again."

T. Grabenstein

"Just to thank you for your service in supplying replacement nose pads for my Cebe Athlon sunglasses. I understand the amount of hassle that must be involved in obtaining such a small order. Most people would not be bothered, but you came up trumps and sent them to me free of charge. I have bookmarked your site for future needs."

P. Frost

"I just wanted to drop you a note to say Thank You for your very kind service. The goggles are great, and fit really nicely. The service you provided was above all expectations - helpful, personal and friendly! If only there were more retailers like yourself, shopping would be a much more pleasurable experience!"

L. Jackson

"Thanks for this. I wish all online ordering was this attentive. It's very refreshing to come across proper customer support like this. Much appreciated.

Keep up the good work and have a great Christmas"

S. Harwood

"Just an email to say I am absolutely delighted with the Police rimless specs. They arrived on Saturday and, like you said, are exactly how I wanted them to be. I really like the AR UFO lenses too. It's almost like they're invisible when you're wearing the glasses. They are a bit fragile but I will just have to be careful and get them insured.

I don't know the exact like-for-like figures but I reckon I probably saved £60 getting them from you."

L. Wikner

"I think that the site is very nice, it is well laid out, concise and has the right information presented in an easy to read format. I think that the service you provide is second to none and I always look forward to placing more orders with you in the future"

M. Ahmed

"In every aspect of Ecommerce, you got it right. Speed, response, navigation, visual and search engine placement are all very good. It is very unusual to find a British site that is so well done."

M. Ng

"I've found your service very efficient and I've been very satisfied with the sunglasses I've purchased from you."

D. Cooper

"... I would like to thank you guys deeply, for I have searched everywhere for these sunglasses! They are exactly what I was looking for. I'll be sure to refer all of my friends in need of sunglasses to you."

J. Smith

"... I have been very impressed by your level of service and how easy it has been to place an order with your company. I am often disappointed by the level of customer service some companies offer and am delighted that your service is both personal and professional ... Well done!"

J. Coutts-Mayle

"Many thanks to [all the team] who have been extremely helpful throughout this transaction, I would not hesitate to recommend your company to any of my family, friends or colleagues."

N. Powell

"Thank you so much for all your help. I will be sure to order all my glasses from you company from now on, as I find your service outstanding. Thank you again for all your help."

P. Fitzmaurice

"Your prompt, personal email addressing my specific requirements was very impressive and reassuring - and the exemplary service continued throughout. Thanks so much for tracking down the exact product I wanted - it seemed to be out of stock everywhere I looked!"

J. Stevenson

"Could you pass on my thanks to all your staff who assisted in getting me the replacement glasses and rest assured I will recommend you to friends and colleagues."

T. Owens

"My order did indeed arrive today and I can safely say I have never been happier with an online purchase in the past, I cannot thank you enough for all of your help, you have been absolutely brilliant and the customer service you provide is of an outstanding quality, I will definitely be purchasing from you again and recommending you to my friends in near the future. Thank you very much indeed for everything you have done."

H. Le Page