Customer Service Number: +44(0)1622 756640



Three easy ways to get in touch with the Vision3K customer service team:

Email us

Pick up the phone
+44 (0)1622 756640

Post
Vision3k.com
100a Week Street
Maidstone
Kent
ME14 1RH
United Kingdom

Vision3k Testimonials

Every day we get emails and letters which truly inspire us and make us smile. We love hearing from you, and the things you say help to shape the things we do here at Vision3k, so here's a big thank you for letting us know what you think... and please, please keep the feedback coming.

Below are a selection of the letters, emails and photographs we have received from our customers:

"Just wanted to say a very big thankyou to V3K for such an efficient and superb service regarding the purchase of my Sunglasses.

"Your company and indeed your telephone people who ring to confirm delivery are a credit to internet shopping and show a perfect example of how business over the internet should be done. Many many thanks and the glasses are also fantastic."

R. Donnelly

"The order arrived in good time and in great condition! Thanks! Also must say your service is excellent - emails, order tracking, even the way the item was wrapped. Will shop again!"

W. Lee

I received my glasses at 9am this morning, I would just like to thankyou for the exceptional service, I am really pleased with the glasses and the service you provided, without hesitation I will say it is the best service I have ever received when buying online and will recommend you to all my friends and family, thankyou again."

P. Leigh

"Thanks for a fantastic service. Especially thought the courtesy call assuring the Goggles were in stock and would be dispatched that day was excellent and very unlike most "on-line" companies. Will definately be using your company again and recommending to all."

D. Candlin

"I've received the glasses, they're perfect.

Thank you very much for you help, It's not often that you get great customer service. And the service I received from you and your team has been exceptional.

As you know, I work in a customer service industry and train advisors to get the job done right first time. And that's exactly what I received.

I will very happy to recommend your company to colleagues here at Vodafone as the service and speed that my purchase was dealt with was exceptional.

Many thanks for all your help."

S. Bailey

"Hi, just letting you know my adidas burna goggles arrived yesterday and I'm over the moon with them!! Thank you so much for all your help and going out your way to ensure I got them in time for my holiday, hopefully they'll make me board better! Don't worry, the long wait was well worth it and it hasn't put me off using you or recommending vision3k to friends!"

"Thanks again for your help and have a good christmas!"

J. Mulligan

"I would like to express my sincere and strong thanks for such a quick and efficient service. Your customer care and service was excellent and I felt confident about buying sunglasses from Vision3k."

T. Matos

"Many thanks for your fab customer service, I was most impressed with the correspondence I received updating me about my order. I have my sunnies now, they're great, so thank you to you all!"

S. Hall

"Many thanks another swift order, and a super service provided by you."

A. Austin

"I am writing to thank you for the excellent service on this purchase.

After contacting two supposedly reputable companies who assured me that they could supply these sunglasses I was messed around for over 6 weeks.

I contacted you and was assured that I would receive them in next day delivery and after ordering them on Wednesday night, I am now in receipt of them - very well done. I will recommend your company to everybody."

G. McGrady

"Can I just take this opportunity to say how impressed I have been with the efficiency of your company and staff. The staff member who dealt with my request was fantastic she was also so enthusiastic about the job she was doing which is so rare to find. I will definitely be shopping with you again. Thank you very much!"

C. Shutt

"Many thanks for the prompt delivery, less than a 20hr turnaround!"

A. Leverson

"Great service and quick delivery-the sunnies are cool too! Thanks very much!"

M. Thomas

"Thank you for the excellent service provided. You went to extraordinary lengths to find my side shields which are obsolete or very close too it. I will remember this when my prescription is due and will return to buy new sunglasses."

P. Wood

"Thank you so much for responding so quickly to my enquiry, advising on the correct choice of lens and ensuring that I receive it before I go away on holiday.

It is certainly my intention to recommend Vision3k to my biking friends as a reliable and helpful source for glasses and lenses."

H. Dixon

"Thank you for your kind help and excellent service, I will have no hesitation in coming back."

B. Coll

"Thank you very much - I appreciate your quick response!! I can't remember the last time I received such efficient and helpful customer service from any company."

J. Glassbrook

"Thank you so much for the excellent service as usual."

J. Burvill

"I have received my sunglasses today, thanks a lot. It is an extremely quick service and the glasses are just as advertised."

N. Hitchens

"Thank you very much for your excellent service in turning around my order so quickly and then taking the trouble to contact me personally to resolve my difficulty in fitting the optical insert.

I would have no hesitation in recommending you to others."

A. Tyrtania

"Thanks for the extremely quick delivery of my ski goggles. This is customer service of the highest degree."

C. Spark

"BIG Thanks for the service - very prompt and efficient ...
Second time I've used you guys"

M. Cole

"I really appreciated all the help you gave me with this order. This was my first 'overseas purchase' by Internet. It went well and hopefully I will be able to 'shop on line' in England again."

T. Grabenstein

"Just to thank you for your service in supplying replacement nose pads for my Cebe Athlon sunglasses. I understand the amount of hassle that must be involved in obtaining such a small order. Most people would not be bothered, but you came up trumps and sent them to me free of charge. I have bookmarked your site for future needs."

P. Frost

"I just wanted to drop you a note to say Thank You for your very kind service. The goggles are great, and fit really nicely. The service you provided was above all expectations - helpful, personal and friendly! If only there were more retailers like yourself, shopping would be a much more pleasurable experience!"

L. Jackson

"Thanks for this. I wish all online ordering was this attentive. It's very refreshing to come across proper customer support like this. Much appreciated.

Keep up the good work and have a great Christmas"

S. Harwood

"Just an email to say i am absolutely delighted with the Police rimless specs. They arrived on Saturday and, like you said, are exactly how i wanted them to be. I really like the AR UFO lenses too. It's almost like they're invisible when you're wearing the glasses. They are a bit fragile but i will just have to be careful and get them insured.

I don't know the exact like-for-like figures but i reckon i probably saved £60 getting them from you."

L. Wikner

"I think that the site is very nice, it is well laid out, concise and has the right information presented in an easy to read format. I think that the service you provide is second to none and I always look forward to placing more orders with you in the future"

M. Ahmed

"In every aspect of Ecommerce, you got it right. Speed, response, navigation, visual and search engine placement are all very good. It is very unusual to find a British site that is so well done."

M. Ng

"I've found your service very efficient and I've been very satisfied with the sunglasses I've purchased from you."

D. Cooper

"... I would like to thank you guys deeply, for I have searched everywhere for these sunglasses! They are exactly what I was looking for. I'll be sure to refer all of my friends in need of sunglasses to you."

J. Smith

"... I have been very impressed by your level of service and how easy it has been to place an order with your company. I am often disappointed by the level of customer service some companies offer and am delighted that your service is both personal and professional ... Well done!"

J. Coutts-Mayle

"Many thanks to [all the team] who have been extremely helpful throughout this transaction, I would not hesitate to recommend your company to any of my family, friends or colleagues."

N. Powell

"Thank you so much for all your help. I will be sure to order all my glasses from you company from now on, as I find your service outstanding. Thank you again for all your help."

P. Fitzmaurice

"Your prompt, personal email addressing my specific requirements was very impressive and reassuring - and the exemplary service continued throughout. Thanks so much for tracking down the exact product I wanted - it seemed to be out of stock everywhere I looked!"

J. Stevenson

"Could you pass on my thanks to all your staff who assisted in getting me the replacement glasses and rest assured I will recommend you to friends and colleagues."

T. Owens

"My order did indeed arrive today and I can safely say I have never been happier with an online purchase in the past, I cannot thank you enough for all of your help, you have been absolutely brilliant and the customer service you provide is of an outstanding quality, I will definitely be purchasing from you again and recommending you to my friends in near the future. Thank you very much indeed for everything you have done."

H. Le Page