Returns Policy

We, at Vison3k.com, always endeavour to ensure that all of our customers are both happy and satisfied with their purchases. However, we do accept that you may wish to return items to us. If this is the case, please read our returns policy below.

Returns of Eyewear and Accessories:
Please rest assured that you may return your purchase if you are, for any reason, unhappy with the product(s) in question. All unwanted goods must be returned within 8 business days of receipt, and all products must be returned in their original condition, complete with all accessories, warranty cards, instructions and original boxes (if any). We recommend that you retain the packaging used by Vision3K.Com to send the goods out, and carefully re-package any items to be returned to ensure their safety. On receipt of returned goods, a full refund will be issued for the amount paid on the understanding that all items are received in good condition.

Returns of Prescription (Rx) Eyewear:
You may return your Rx purchase for any reason. However, due to the nature of the prescription glazing process, all prescription returns will incur a restocking fee based on the initial Rx configuration charges. The package must be returned within 8 business days of receipt of goods and all products must be returned in their original condition.

Returns of Damaged or Defective Items:
You may return any item that is damaged or defective within 8 business days of receipt of goods. Following an investigation into the complaint and a close inspection of the product(s) in question, once returned, by our Quality Control Department, we will issue a full refund for the amount paid at our discretion. We will endeavour to complete this process within one business week, and will provide written notification once the refund has been issued.

Refunding Postal Expenses Incurred to Return Goods:
If you are returning items because they have been received in a damaged or defective condition, we will refund your costs in returning the items to us via Royal Mail Recorded Delivery, or comparable service if you are an international client, to the value of that incurred by Vision3k.com to dispatch the original package.

Although we have stringent processes in place to prevent errors occurring, such issues, although rare, do occasionally occur. If Vision3K.com sends any goods to a client in error, we will refund the postal fees incurred to return the goods to us via Royal Mail Recorded Delivery, or comparable service if you are an international client, to the value of that incurred by Vision3k.com to dispatch the original package.

Please be aware that should an item be sent in error, we respectfully request that it is returned prior to the dispatch of the correct replacement. We will, at our discretion, occasionally agree to dispatch the replacement item prior to the return of the erroneous product, as a gesture of good will. However, we do request that the unwanted goods are returned within 8 business days thereafter, unless alternate arrangements are made in writing prior to dispatch. Should a client fail to return the goods in question within the stipulated timescale, we will contact you in writing to request its return. Thereafter, we do reserve the right to fully charge for the goods in question.

Items sent on approval:
We appreciate that purchasing items online is not always a straightforward process. As such we will, at our discretion, agree to send up to three items to our clients either to their billing address or registered business address on a trial basis. If you wish to exceed this quantity, the matter must be agreed in advance by a member of staff (please call +44 1622 756640 during office hours and we will be happy to help).

Further, for orders on approval, which exceed the standard three items, we reserve the right to apply a non-refundable postal fee to the order, to the value of that quoted by Royal Mail for dispatch via the appropriate Recorded Delivery service. A period of one business week for the return of such goods is allocated for this process (unless alternate arrangements are made in writing with a member of staff prior to dispatch), and for security reasons all items sent out on approval will be fully debited, on the understanding that once returned in good condition, a full refund for the amount paid (with the exception of additional postal fees applied to larger orders) will be refunded.

Please be aware that clients will be fully responsible for the expense of returning such goods, and that the goods are the clients responsibility until such time as a member of Vision3K staff signs to accept them at our premises. In light of this, we do strongly recommend that clients wishing to return unsuitable goods ordered on an approval basis do so via a recorded trackable service, which will provide full compensation should the item(s) go missing in transit. Please note that we reserve the right to refuse to issue a refund on any items returned to us in a defective condition.

How to Return an Item:
If you wish to return an item, please fill out the back of your invoice/receipt as fully as possible giving a reason for your return. If a product is damaged or defective please indicate the exact nature of the fault. Please retain the packaging used by Vision3k.com at the point of dispatch, and repackage the product(s) carefully, complete with all accessories, warranty cards, instructions and original boxes (if any). Then send the package to:

Vision3k Returns
100a Week Street
Maidstone
KENT
ME14 1RH
United Kingdom

We recommend using a recorded-delivery service for you own protection. Please be aware that we will not reimburse expenses incurred by clients who choose to return their goods via private courier service (either domestic or international).

This returns policy does not affect your statutory rights.

Any Further Problems or Questions:
If you have any questions or problems regarding this order, please contact us:

Telephone (UK): 01622 756640
Telephone: +44 1622 756640
Fax (UK): 01622 753238
Fax: +44 1622 753238
E-mail: